Frequently Asked Questions

Posted by Stephanie Junek on

Do you charge a restocking fee?

A: No, not for defective returns. For non-defective returns, we charge a 15% restocking fee and shipping. If you received free shipping with your original order, shipping will be deducted from your return. 

Q: Do I have to pay a restocking fee for an exchanged item?

A: No, there will be no restocking fee if you need to exchange a purchased item for another. 

Q: What do I need to include in the return package?

A: Include the Return Slip (RMA) copy and the packing list inside the package with the product return. 

Remember to keep your tracking number for reference that your package arrived safely in our facility. 

What should I look for to find the correct power connection?

If you are looking at a plug, locate the numbers or NEMA term on the base of the plug, to help figure out what you need to connect to it. Next, look at the outlet or power source to find the NEMA term. You may have read a NEMA configuration or code on an adapter which includes a P or an R after a set of numbers and letters. (Example ASL1420R) NEMA codes are the standard industry electrical connection language used in the U.S. Some people get confused by the P and the R or the relationship between the two. You can read more about this topic in our blog post about the Relationship Between the Plug and Receptacle (P and R).

AC WORKS® Adapter Plugs

For example, a plug with NEMA L14-20R connects to an adapter or power source with a NEMA L14-20P, as shown above.

Do you ship internationally?

Yes, we ship anywhere worldwide. If you are in Canada, please order from www.ACWORKS.ca to save shipping time and cost.  

Will I pay duty tax on an international order?

Yes, duty tax is charged by your government when you order something from outside of your country, not by our company. There is no way to avoid this charge. 

What is the shipping charge for international packages?

For any international package, if you have a question about shipping charges, contact our customer service department. Be ready to provide your shipping address so we accurately quote your shipping charge.

What is your shipping window?

Our shipping window will depend on where you purchased our products and how long it takes your payment to post. Amazon, Home Depot, eBay, and Newegg are some of our sales channels. These sales channels will not release an order for us to ship until payment clears. Once your payment clears and we receive your order, it ships from our warehouse within 24 business hours. 

Our warehouse is closed on weekends and major holidays. We only ship on business days. For orders received prior to 3 pm on any business day, with ground shipping, your order will ship out within 24 hours. 

Expedited orders received before 3 pm, on any business day ship the same day. 

Orders requiring next-day or 2nd-day shipping and received prior to 5 pm on any business day will ship out the same day. 

*The exception to our shipping times are situations beyond our control. Including extreme weather, holidays, or any reason our shipping companies fall behind schedule.

What is the best way to get customer service?

There are multiple ways to reach our customer service department. We accept e-mail, phone, and text, 24 hours per day, seven days per week.

If you are unsure what to order, you can send us supporting images so we can help you the best we can without being there. Text us your images so we can help you find a solution. 

Phone: 414-434-2220

Text: 414-323-3240

E-mail: info@ACConnectors.com

Why choose AC Connectors?

AC WORKS® brand products are quality durable products that you can rely on to create a solution to your power needs. Providing solutions to our customers is our number one priority. With 24/7 customer service including E-mail, phone, fax, and text there is no reason you cannot reach us with your questions. Our company offers a quick turnaround time for shipping your orders and FREE Consultations. Before you purchase a product, contact our customer service department and we will make sure you have the correct solution. Saving you from returning and/or slowing your power connection solution. 

How can I get a better deal?

AC WORKS® brand products are sold on other sales channels including; Amazon, eBay, Home Depot, Newegg, and Lowes. Each channel will run its own sales and promotions at any time. You may be able to find a different deal by searching AC WORKS® and the part number on these other channels to compare pricing. 

Stephanie Junek, Marketing Manager, Cordtec Power Corp, AC Works Brand Manager, ACConnectors, AC Works Connector Blog Author


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